Terms of Service

Terms of Service

Last Updated: February 6, 2025

Welcome to wittleskids.com! These Terms of Service ("Terms") govern your access to and use of the website (the "Site") and subscription services (the "Services") provided by WittlesKids ("we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Overview of Services

WittlesKids provides a subscription-based service offering healthy chocolate milk powder mix designed for kids, along with any related products and promotions.

2. Eligibility

To use our Services, you must:

  • Be at least 18 years old or the legal age of majority in your jurisdiction.
  • Provide accurate, complete, and current information during account registration and subscription checkout.

By using the Site or Services, you represent that you meet these eligibility requirements.

3. Subscription Terms

3.1 Subscription Plans

  • We offer recurring subscription plans for our products. By subscribing, you authorize us to charge your selected payment method automatically at the specified frequency (e.g., monthly or quarterly).
  • Subscription plans may vary by pricing, frequency, or product selection. Details are available at checkout.

3.2 Billing and Payments

  • All payments must be made via a valid credit or debit card or other accepted payment methods listed on our Site.
  • Subscription fees will be billed automatically on the renewal date. You authorize WittlesKids to store your payment information securely and charge your selected payment method.
  • Taxes and shipping fees will be added to your subscription cost unless otherwise stated.

3.3 Free Trial or Promotions

  • From time to time, we may offer free trials or promotions (e.g., “First Month Free”). After the trial or promotional period, regular subscription charges will apply unless canceled before the renewal date.

4. Cancellations and Modifications

4.1 Cancellation Policy

  • You may cancel your subscription at any time by logging into your account or contacting customer support at support@wittleskids.com.
  • To avoid being billed for the next subscription cycle, cancellations must be made at least 24 hours before the renewal date.

4.2 Modifying Your Subscription

  • You may update your subscription preferences (e.g., frequency or product selection) through your account settings or by contacting customer support.
  • Changes to subscriptions, such as upgrades or downgrades, may affect pricing and renewal dates.

5. Shipping and Delivery

5.1 Shipping Policies

  • We currently ship within the United States.
  • Delivery times may vary based on location and shipping method. Estimated delivery times will be provided at checkout.

5.2 Failed Deliveries

  • We are not responsible for failed deliveries due to incorrect shipping addresses or circumstances beyond our control. Please ensure your shipping information is accurate before placing an order.

6. Refunds and Returns

  • We stand behind our products and want you to be satisfied. If you’re unhappy with your subscription, please contact us within 30 days of receiving your order for assistance.
  • Refunds are only available for unopened products. Shipping fees are non-refundable.
  • We reserve the right to refuse refunds for items that do not meet our return policy criteria.

7. Intellectual Property

  • All content on the Site, including text, images, logos, and graphics, is the property of WittlesKids or its licensors and is protected by copyright, trademark, and other intellectual property laws.
  • You may not use, reproduce, distribute, or modify our content without prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law:

  • WittlesKids is not liable for any indirect, incidental, or consequential damages resulting from your use of the Services or Site.
  • Our products are intended for general health purposes. We make no guarantees about specific health outcomes. Always consult a healthcare provider before making dietary changes for your child.

9. User Responsibilities

  • You agree to use our Site and Services only for lawful purposes.
  • You are responsible for maintaining the security of your account, including keeping your login credentials confidential.

10. SMS and Email Marketing

By opting into SMS or email marketing, you agree to receive recurring automated promotional and personalized marketing messages (e.g., cart reminders, promotional offers) from wittleskids.com at the phone number or email address you provided.

  • Consent is not a condition of purchase.
  • Message frequency may vary. Standard message and data rates may apply.
  • You may opt out at any time by replying STOP to any SMS message or clicking unsubscribe in any email.
  • We do not sell or share your personal contact information with third parties for their marketing purposes.
  • Your participation is subject to our Privacy Policy, which explains how we collect, use, and protect your data.

11. Privacy

Your use of our Services is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on the Site. Your continued use of the Services constitutes your acceptance of any updated Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of California, USA, without regard to its conflict of law principles.

14. Contact Us

For questions about these Terms or our Services, contact us at:

Email: info@wittleskids.com